We offer shipping world wide. Please allow 1 week for your order to be made, packaged and sent out. We primarily ship through Canada post. After your package is sent out Canada post typically delivers 2-7 business days depending on your location in Canada. Shipping time outside of Canada will vary.
You will receive a e-mail notification from us that contains tracking information once your order has been shipped.
During the holidays these these services may be delayed and may take a extra working day to arrive.
Local Pickup Shipping Option
If you elect for Free Local Pickup in Spruce Grove, Alberta as your shipping option, you can pick up your order in Spruce Grove, Alberta at the following location:
5 Spruce Village Way
Spruce Grove, Alberta
Hours: Monday to Saturday from 12 pm – 9 pm
Once you receive an email saying your order is complete, it will be available for pick up. This means your items are at this location, waiting on a table to the right of the door with your name clearly printed on your package.
If you have any problems with your order ( did not receive it, not what you were expecting) please contact us asap so we can make it right. We will always try our hardest to make it right. We want to make sure you are a pleased returning customer.
We do not accept returns if you change your mind or do not care for the product, However if you have a problem with one of our products please contact us and explain your concern, we will do our best to resolve the problem. Keeping our customers happy is our main priority.Please keep in mind all product you purchase are handmade and natural to they tend to vary from product to product .
Damaged or Faulty Items
Sophia Lauren Candle Co. takes pride in the hand crafted high quality products, hand pour and packaged in the safest condition until shipped out to buyers.
In the rare circumstance you receive and item that is faulty or damaged please contact us immediately via email@example.com
A full refund, exchange or store credit will be provided on any damaged or faulty items once we have received the returned item which must be returned within 10 days of the original purchase in the same condition as received. Include original packaging and proof of purchase.